When I first started looking for a new mattress, DreamCloud was one of the brands that caught my attention. Like many people, I was drawn to the idea of a luxurious hybrid mattress that promised superior comfort and support.
The DreamCloud mattress is sold as an “affordable luxury,” with claims of offering the perfect balance between softness and firmness. Naturally, I was intrigued by the promise of better sleep, especially with the company’s generous sleep trial period.
However, I soon found out that not everyone’s experience with DreamCloud is quite as dreamy as the name suggests.
In this article, I’m going to explore common complaints from actual DreamCloud mattress owners and share why it might not be the right fit for everyone. I’ll also explain where you can buy the DreamCloud mattress if you still decide to give it a try despite some of the issues people have encountered.
Complaints Against DreamCloud Mattress
Here is a list of those problems:
- Too Heavy
- Difficult Setup Process
- Too Firm for Some Sleepers
- Difficulty Handling Fitted Sheets
- Lack of Motion Isolation
- Minimal Pressure Relief
- Longevity Concerns
Let’s elaborate on these problems.
- Complaint: The Mattress Is Too Heavy
One of the most common complaints I’ve come across is the sheer weight of the DreamCloud mattress. Moving a new mattress is always a bit of a chore, but with DreamCloud, it seems especially tricky.
People have mentioned the difficulty of getting the mattress up flights of stairs or into tight spaces, making this a nightmare for anyone without an extra set of strong hands.
I remember the first time I tried lifting the mattress—it was a serious workout. The company doesn’t really emphasize how heavy this mattress is in its promotional materials, which I think is a bit misleading.
It’s a hybrid mattress, after all, with a mix of memory foam and coils, so it’s going to be on the heavier side. But they should definitely mention this aspect more prominently.
My takeaway: If you live alone or have trouble lifting heavy items, be prepared. It’s likely you’ll need help to move and set up the DreamCloud mattress, especially if you opt for a larger size like a king or queen.
- Complaint: Difficult Setup Process
Another frustrating issue people have mentioned is the setup process.
While most mattress-in-a-box products are designed to be easily unwrapped and set up, DreamCloud’s packaging can be a bit of a struggle.
One review mentioned the challenge of cutting through the thick plastic without damaging the mattress.
This is something I relate to because I had a similar experience. The supplied cutting tool barely made a dent in the tough plastic, and I was terrified of accidentally slicing into the fabric of the mattress.
The setup becomes even more stressful if you’re trying to manage the mattress’s weight and bulk at the same time. And let’s not forget about how quickly the mattress expands once it’s out of the plastic—it’s easy to get caught off guard and feel like you’re wrestling with it.
My advice: Have a friend or partner help you, and don’t rush the process. Take your time cutting away the plastic and make sure you’re in a large enough space where the mattress can expand fully without knocking into furniture.
- Complaint: Too Firm For Some Sleepers
DreamCloud positions its mattress as the perfect balance between soft and firm. While this may be true for some, there are many complaints from buyers who find the mattress too firm, especially for a product marketed as plush and luxurious.
I noticed a lot of people saying they were expecting a softer, more cushiony feel based on DreamCloud’s advertising. Instead, they got something much firmer than anticipated.
In one review, the customer compared it to sleeping on a “piece of wood,” which is quite the opposite of the plush comfort they were looking for.
For me, the firmness wasn’t an issue right away, but after a few weeks, I started feeling some discomfort in my lower back and shoulders. If you’re someone who prefers a mattress that you can sink into, this might not be the best option for you.
Many buyers had to purchase a mattress topper to soften it up, which kind of defeats the purpose of buying a “luxury” mattress in the first place.
My thoughts: If you’re a back sleeper or enjoy a firmer sleeping surface, this might be a good fit for you. But for side sleepers or people who prefer a softer feel, you’ll likely be disappointed.
- Complaint: Difficulty Handling Fitted Sheets
Another complaint that I’ve encountered repeatedly is about fitted sheets slipping off the mattress.
DreamCloud mattresses are quite thick, and while this provides additional comfort for some, it can make getting fitted sheets to stay in place an ongoing challenge.
Several customers have noted that their sheets are constantly popping off, which can be frustrating—especially if you’ve just made the bed and wake up to find your sheets bunched up around you.
I had the same experience, and I found myself having to tuck the corners back in nearly every day. For a mattress of this price, I expected it to at least hold onto the sheets better.
A quick fix: Look for deep-pocket fitted sheets designed for taller mattresses. This helped me a lot, but it’s still an extra cost you might not anticipate when buying the mattress.
- Complaint: Lack of Motion Isolation
One of the reasons I initially chose the DreamCloud mattress was for the hybrid design, hoping for good motion isolation between me and my partner. However, this is another area where I found DreamCloud falling short.
Many reviews mention how the mattress is “too springy” for couples, and I have to agree. Unlike memory foam, which absorbs movement, DreamCloud’s hybrid design includes coils that can amplify motion.
This means if your partner shifts or gets out of bed, you’re likely to feel it. For light sleepers, this can be a major downside.
What I learned: If motion isolation is a priority for you, DreamCloud might not be the best choice. I found that switching positions often led to waking my partner, which isn’t ideal for restful sleep.
- Complaint: Minimal Pressure Relief
A lot of people, including myself, bought the DreamCloud mattress with the hope of relieving pressure points. Unfortunately, it seems this mattress doesn’t live up to the expectations of many buyers in this department.
I saw several reviews from people complaining of waking up with soreness, particularly in the shoulders and lower back. DreamCloud’s hybrid design is supposed to provide targeted support, but it seems that for some, it’s just too firm to relieve pressure effectively.
I noticed that while my back pain was somewhat reduced compared to my old mattress, I still woke up with stiffness, especially in my shoulders. I had hoped that the plush top layer would cushion these areas better, but it just wasn’t as comfortable as I had hoped.
My advice: If you suffer from chronic pain or are seeking serious pressure relief, you might want to consider other options or look into adding a mattress topper for extra softness.
- Complaint: Longevity Concerns
DreamCloud mattresses come with a lifetime warranty, which sounds great on paper, but some customers are concerned about how long the mattress will actually last.
While I haven’t personally experienced issues with longevity yet, several people have reported that their mattress started showing signs of wear earlier than expected.
Some common problems include sagging, loss of support, and the formation of indentations. One buyer even mentioned that after just a few months, they started noticing sagging in the middle of the mattress. This is obviously a big concern, especially since the mattress is supposed to last for years.
Final thoughts on this: While the lifetime warranty is a selling point, I’d recommend keeping an eye on your mattress over time and not hesitating to contact DreamCloud if you notice any premature wear.
Frequently Asked Questions (FAQ)
Yes, some users have reported sagging, particularly after a few months of use. While it doesn’t happen to everyone, it’s something to keep in mind if you’re considering this mattress.
DreamCloud mattresses are well-made, but they aren’t perfect for everyone. If you like a firmer feel and don’t mind the weight, it could be a good choice for you. However, some users find them too firm and complain of discomfort.
DreamCloud comes with a lifetime warranty, but some users have noticed signs of wear after just a few months. Be sure to monitor your mattress for sagging or indentations over time.
DreamCloud offers a 365-night trial, so you have a full year to decide if it’s right for you. If you’re not satisfied, you can return it for a full refund within that period.
Conclusion: Is The DreamCloud Mattress Worth It?
So, after reading through all these complaints, you might be wondering: Is the DreamCloud mattress really worth buying?
In my opinion, it depends on what you’re looking for in a mattress. If you prefer a firmer feel and don’t mind dealing with the challenges of setting it up and maintaining fitted sheets, the DreamCloud mattress could still be a good option for you.
However, if you’re looking for something softer, with better motion isolation and pressure relief, it might be worth considering other options or at least preparing to invest in a good mattress topper.
For those interested in purchasing the DreamCloud mattress despite the complaints, the best place to do so is through their official website, where you can take advantage of their trial period and customer support.