When it comes to modern, sleek, and high-end furniture, Modloft is a name that often comes up. As someone who has both admired their contemporary designs and experienced the challenges of their products, I want to share my honest take on Modloft furniture.
If you’re considering making a purchase, this review might help you make a more informed decision.
Before we jump into the pros, cons, and comparisons, I’ll mention that Modloft products can be bought directly from their website or through third-party retailers like Wayfair and AllModern.
However, based on my experience and what I’ve come across in reviews, you might want to carefully weigh the pros and cons before committing to a purchase.
My Experience With Modloft Furniture
When I first came across Modloft, I was immediately drawn to their sleek, modern designs. I ordered a bed and a coffee table, excited to elevate my space with their minimalist aesthetic.
The ordering process was simple enough, but things started to unravel when the products arrived.
The bed arrived missing one of its legs, which made assembly impossible until the replacement part came weeks later. Meanwhile, the coffee table looked fantastic at first, but within a few months, the finish started to show wear, even though I’d been quite careful with it.
What frustrated me the most was the customer service. When I contacted them about the missing leg, the response was slow, and they didn’t offer much help. I had to follow up several times just to get the replacement part shipped. It felt like they weren’t very invested in solving the problem.
And when the wear on the coffee table became more noticeable, I didn’t even bother reaching out, knowing how difficult it would be to get any real assistance.
While the furniture looked great initially, the combination of missing parts, premature wear, and poor customer service left me disappointed. For the price I paid, I expected more durability and support.
Ultimately, I wouldn’t recommend Modloft unless you’re willing to deal with potential quality issues and a frustrating customer service experience.
Pros of Modloft Furniture
Let’s start with the good. It’s not all bad news with Modloft, and for certain buyers, there are definitely some appealing aspects.
- Sleek, Modern Designs: Modloft excels in the design department. Their furniture looks stunning and is a great fit for anyone looking to create a clean, modern living space. From minimalist couches to outdoor dining sets, their pieces are visually striking. It’s easy to see why so many people are initially drawn to Modloft’s aesthetic.
- Wide Range of Products: The variety of furniture they offer is impressive. Whether you’re furnishing your entire home or just looking for a statement piece, you can find something that matches your taste. This range includes everything from outdoor sectionals to coffee tables, beds, and even accessories.
- Affordable for High-End Designs: Compared to some other designer furniture brands, Modloft’s prices can seem more reasonable. Their philosophy of bringing Italian-inspired design to a wider audience makes modern luxury more accessible. If design is your priority and you don’t mind the potential risks, you might be able to justify the cost.
- Functional Features: Some of Modloft’s pieces come with practical features, like extendable dining tables and modular sofas. These can be a great addition to a small or flexible living space. The outdoor furniture, in particular, is designed to blend beauty with functionality — although, as I’ll discuss in the cons, the durability of those pieces is questionable.
Cons of Modloft Furniture
Here’s where things start to get a bit shaky. My experience with Modloft, along with many others who have shared their reviews, shows that there are several downsides to consider.
- Quality Issues
While the designs are beautiful, the quality doesn’t always hold up. A common theme in reviews is that Modloft furniture looks great initially but starts to deteriorate much faster than expected.
In my case, I noticed issues with the finish on a coffee table after only a few months, and I’ve seen similar complaints from others. Durability seems to be a recurring problem, especially with outdoor furniture that claims to be weather-resistant.
- Poor Customer Service
One of the biggest gripes among customers is Modloft’s customer service. Unfortunately, I have to echo this sentiment. When I encountered problems with my order, getting a response from their team was difficult, and when they did reply, the solutions offered were underwhelming.
Many customers have reported being charged hefty fees for returns or exchanges, even when the fault lies with Modloft.
For instance, one reviewer shared their experience of receiving a wrong-color outdoor set and being charged $299 plus a 20% restocking fee to return it. That’s a steep price for what was clearly a mistake on the company’s part.
- Assembly and Manufacturing Defects
Modloft’s products often require assembly, and while that’s not unusual for furniture brands, the process can be more challenging than expected.
I’ve read countless reviews of people receiving furniture with missing or damaged parts.
In my case, one of the legs of a bed I ordered was missing entirely, which rendered it unusable until a replacement part arrived — weeks later.
One reviewer highlighted an issue with mismatched colors on nightstands, along with faulty drawers that barely functioned. It’s frustrating when you’re paying premium prices for what should be a seamless experience.
- High Price for Low Durability
While the initial prices may seem reasonable for high-end furniture, the cost doesn’t always translate into long-term value. Outdoor furniture from Modloft, for example, tends to degrade quickly.
A designer who bought a $4,000 outdoor ping pong table for a client found it falling apart within a year. Unfortunately, Modloft refused to address the issue, claiming the warranty had expired. That kind of expense, for such poor longevity, is a hard pill to swallow.
Maintenance Tips For Modloft Furniture
If you’ve already bought Modloft furniture, or are still considering it, here are some maintenance tips to help keep your pieces looking good for as long as possible:
- Clean Regularly: To prevent wear and tear, clean your furniture regularly with mild cleaners. For indoor pieces, avoid harsh chemicals that can strip finishes. A soft cloth and warm water should do the trick for most items.
- Use Protective Covers for Outdoor Furniture: Given the issues with outdoor furniture durability, I highly recommend investing in high-quality protective covers. This can protect against weather damage, especially if you live in an area with extreme temperatures or heavy rain.
- Tighten Screws Periodically: For furniture that requires assembly, it’s a good idea to check the screws and bolts every few months. Loose hardware can make your furniture less stable, and regular tightening can help prevent accidents or further damage.
- Be Gentle with Use: Given the quality concerns, it’s essential to handle your Modloft furniture with care. Avoid dragging heavy objects across surfaces and be cautious when using outdoor sets to prevent early wear.
Comparing Modloft To Other Brands
Now that you have a clearer understanding of Modloft, let’s see how it stacks up against other furniture brands like CB2 Furniture, Ethan Allen Furniture, and Emma Mason Furniture. This comparison will help shed light on whether Modloft is the right choice for your home, especially considering its design and quality concerns.
- CB2 Furniture
CB2, a sister brand of Crate & Barrel, offers modern furniture with a similar aesthetic to Modloft. One of the key differences is the overall customer satisfaction. CB2 tends to have higher ratings for both product quality and customer service.
Their prices are comparable to Modloft, but the durability of their furniture, especially outdoor pieces, seems to fare better in the long run.
- Ethan Allen Furniture
Ethan Allen is a well-established, high-end brand with a reputation for exceptional craftsmanship and timeless designs.
Comparing it to Modloft, Ethan Allen stands out for its focus on high-quality materials and superior customer service.
While Modloft is more about affordable luxury with a modern edge, Ethan Allen furniture is a significant investment due to its quality and the craftsmanship involved. You’re paying for long-lasting pieces that are meticulously designed and built to last generations.
However, if you’re on a tighter budget and want something modern, Modloft might appear more appealing due to its lower price points.
That said, the durability and customer service issues with Modloft mean that you might end up spending more in the long run replacing or repairing items, whereas an Ethan Allen piece is likely to stay in great shape for years.
- Emma Mason Furniture
Emma Mason Furniture focuses on offering a wide range of styles, from traditional to contemporary, much like Modloft.
However, Emma Mason is more versatile in its approach, providing furniture that appeals to a broader audience.
They also emphasize customer satisfaction, often praised for a more hands-on customer service experience compared to Modloft’s often criticized service.
While Modloft excels in sleek, minimalist designs, Emma Mason offers a variety of styles at comparable price points, giving you more options to choose from depending on your taste.
In terms of quality, Emma Mason also tends to offer sturdier pieces with fewer complaints about durability. For those who want more options and a smoother shopping experience, Emma Mason is a solid alternative.
Frequently Asked Questions (FAQ)
Based on personal experience and various reviews, durability is a significant issue with Modloft furniture. While it looks great initially, many customers report problems within a year or less, especially with outdoor furniture.
Customer service tends to be a weak point for Modloft. Many customers have reported slow response times, unhelpful solutions, and high return fees. It’s something to consider before making a purchase.
While Modloft offers beautiful, modern designs, the overall quality and durability do not always match the price. Many customers feel that the products are overpriced given the frequent quality control issues.
If you like Modloft’s aesthetic but are concerned about quality, you might want to check out brands like CB2, West Elm, or Article. These brands offer similar modern designs but tend to have better reviews regarding durability and customer service.
Final Thoughts
After my experience with Modloft furniture and reading through countless reviews, I can’t wholeheartedly recommend the brand. While the designs are beautiful and the price point is attractive for high-end, modern furniture, the quality and customer service issues are hard to ignore.
If you’re someone who values durability and long-term use, you might want to consider other brands like CB2, West Elm, or Article, where the experience is generally more positive.
That said, if you’re still drawn to Modloft’s designs and willing to take the risk, I highly recommend purchasing through a third-party retailer with a solid return policy. This can save you from some of the headaches associated with Modloft’s direct customer service and return fees.