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I’ve been on a mission to transform my home, and let me tell you, finding the perfect rug is a game-changer. That’s where Incredible Rugs and Decor comes in.
Their massive selection, killer prices, and top-notch customer service make them a no-brainer for anyone looking to elevate their space.
Whether you’re after a plush area rug or a chic runner, they’ve got you covered with quality and style. Trust me, you’ll want to check them out for your next decor upgrade—your floors will thank you!
My Experience With Incredible Rugs and Decor
Let me set the scene: my living room was begging for a refresh.
The old rug was faded, and honestly, it was dragging the whole vibe down.
I stumbled across Incredible Rugs and Decor online, and their website hooked me immediately.
The “See This Rug in My Room” tool? Pure magic.
I uploaded a photo of my space, and boom—I could visualize how their rugs would look with my sofa and coffee table. It took the guesswork out of online shopping, which, let’s be real, can be a gamble.
I zeroed in on a 9×12 Dalyn Calisa rug in chambray blue. The description promised soft hues and durability, perfect for my high-traffic living room. Ordering was a breeze, and the customer service team sent regular updates—think tracking info and delivery estimates.
Three days later (yes, three!), the rug arrived, rolled up tight in sturdy packaging. Unrolling it felt like Christmas morning. The colors were richer than the website photos, with subtle blues that tied my room together perfectly. It’s plush underfoot, and my dog’s already claimed it as her new nap spot.
The whole process was seamless, from browsing to delivery. I even ordered a sample beforehand to check the texture in my lighting, which was a smart move. The sample took a couple of weeks, but it saved me from a potential mismatch.
My only hiccup was realizing I needed a rug pad for extra cushioning, which wasn’t included. But honestly, that’s on me for not reading the fine print. Overall, Incredible Rugs and Decor made me feel like a decor pro, and my living room’s never looked better.
Pros of Shopping At Incredible Rugs and Decor
- Massive Selection for Every Style
You name it, they’ve got it. Incredible Rugs and Decor boasts a dizzying array of rugs—traditional Persian, modern geometric, bohemian chenille, you name it.
I was blown away by the variety, from plush wool hand-knotted beauties to durable outdoor options.
They even carry top brands like Karastan and Loloi, so you’re getting quality without hunting across ten different sites.
Whether your home screams minimalist chic or cozy rustic, you’ll find a rug that fits your vibe. I spent hours browsing, and it felt like a treasure hunt.
- Competitive Pricing That Won’t Break the Bank
Let’s talk money. Rugs can be stupidly expensive, but Incredible Rugs and Decor keeps things reasonable. I snagged my 9×12 rug for way less than I’d seen at local stores, and they often throw in promo codes or discounts if you sign up for their emails.
One customer I read about saved hundreds compared to other retailers on a hand-knotted wool rug. They also have a lowest-price guarantee, which gave me peace of mind knowing I wasn’t overpaying. Your wallet will thank you.
- Stellar Customer Service
The customer service team is like your personal rug cheerleader. When I had a question about delivery, I hopped on their live chat, and Jennifer (shoutout to her!) was quick, friendly, and super helpful.
Reviews back this up—people rave about the team’s responsiveness, whether it’s tracking a lost package or adjusting an order. One customer even said the staff went above and beyond to match a rug to their existing decor. It’s rare to feel this supported shopping online.
- Fast and Free Shipping
Waiting weeks for a rug?
Not here. My order shipped free and landed on my doorstep in three days, which is basically light speed for home decor. Customers consistently praise the quick turnaround, with most rugs arriving within a week.
The packaging is top-notch too—no bent corners or mystery stains. They keep you in the loop with email updates, so you’re not left wondering where your rug is. It’s the kind of service that makes you want to order again.
- Cool Tech Tools
Their website is a dream. The “See This Rug in My Room” feature let me virtually plop rugs into my space, which was a lifesaver for someone like me who second-guesses every decor choice.
They also offer detailed product specs—size, material, pile height—so you know exactly what you’re getting. One reviewer called it “in-store shopping from your couch,” and I couldn’t agree more. It’s tech that actually makes your life easier.
Not-So-Good Parts of Incredible Rugs and Decor
- Strict Return Policy
Here’s where things get a bit tricky. Incredible Rugs and Decor offers a 30-day return window, which sounds great—until you realize there’s a catch.
Returns aren’t always free. I read about a customer who got hit with a $150 return fee because the rug’s color didn’t match the sample.
Another was charged $120 to return a wrong-colored rug, despite the website promising “free shipping and returns.”
The fine print says return fees depend on the rug’s size and come from the manufacturer, not the store.
So, double-check colors and order samples to avoid surprises.
- Sample Delays
Speaking of samples, they’re a fantastic idea but can test your patience. My sample took two weeks to arrive, which felt like forever when I was eager to pull the trigger.
Other customers echoed this, noting that samples sometimes take weeks, making it hard to decide quickly. If you’re on a tight timeline, this could be a hassle. Plan ahead and order samples early to avoid delays.
- Backorder Frustrations
Nothing’s worse than falling in love with a rug only to find out it’s backordered. One customer ordered three matching rugs, got two, and then learned the third was delayed by three months. Another waited months for a rug that arrived with imperfections.
While these cases seem rare, they’re annoying when they happen. Check stock availability before getting your heart set on a specific design.
- Occasional Color Discrepancies
Online shopping’s biggest gamble is color accuracy, and Incredible Rugs and Decor isn’t immune. My rug’s colors were spot-on, but some customers weren’t so lucky. One got a teal rug when they ordered green, and another said their rug lacked the vibrant pop shown online.
Lighting and monitors play a role, but it’s still frustrating. Ordering samples and checking reviews for color accuracy can help dodge this issue.
Maintenance Tips For Your Incredible Rugs and Decor Rug
- Regular Vacuuming Keeps It Fresh
Your rug’s going to collect dust, pet hair, and crumbs (thanks, kids). Vacuum it weekly to keep it looking pristine. I use a low-suction setting on my Dyson to avoid snagging the fibers, especially since my wool rug is a bit delicate. For shag or high-pile rugs, use a handheld attachment to get into those nooks.
Pro tip: skip the beater bar—it can damage hand-knotted or delicate rugs. Regular vacuuming extends your rug’s life and keeps it soft underfoot.
- Spot-Clean Spills ASAP
Spills happen—wine, coffee, you name it. When my dog knocked over my latte, I grabbed a clean cloth, dabbed (don’t rub!) the stain with cold water, and added a drop of mild dish soap. It came right out. For tougher stains like red wine, mix one part vinegar with two parts water and blot gently.
Always test a small area first to avoid color bleeding. Acting fast prevents stains from setting, so keep a cleaning kit handy.
- Rotate for Even Wear
High-traffic areas like my living room get more wear, so I rotate my rug every six months to spread the love. It’s simple: just turn it 180 degrees.
This evens out fading from sunlight and foot traffic, especially for wool or natural fiber rugs. If your rug’s under furniture, slide it out carefully to avoid stretching. Rotating keeps your rug looking uniform and extends its lifespan.
- Use a Rug Pad
I learned this the hard way—my rug slipped until I got a pad. A good rug pad adds cushion, prevents slipping, and protects your floor. Incredible Rugs and Decor sells pads, but I grabbed a non-slip one from a local store.
Make sure it’s slightly smaller than your rug to stay hidden.
Pads also reduce wear on the rug’s backing, which is key for pricier hand-knotted pieces. Trust me, it’s worth the extra bucks.
- Professional Cleaning Every Few Years
Even with regular care, rugs need a deep clean every two to three years. I’m planning to send mine to a professional cleaner next year to refresh the fibers and colors. Look for a cleaner experienced with your rug’s material—wool, silk, or synthetic.
Avoid steam cleaning for delicate rugs, as it can shrink or distort them. A pro clean keeps your rug vibrant and smelling fresh, especially if you’ve got pets or kids.
Comparison of Incredible Rugs and Décor With Other Rug Brands
I’ve shopped around for rugs, and Incredible Rugs and Decor faces stiff competition from Rugs USA, Rugs.com, and HomeGoods.
To help you decide, I’m comparing them head-to-head with each matchup focusing on key factors like selection, pricing, quality, customer service, and shopping experience. Let’s break it down and see how Incredible Rugs and Decor holds up against each brand.
Incredible Rugs and Decor Vs. Rugs USA
- Selection: Incredible Rugs and Decor’s catalog is a rug lover’s paradise. From hand-knotted wool rugs to outdoor synthetics, they’ve got thousands of options across styles like Persian, modern, and bohemian. Brands like Karastan and Loloi add a premium touch. Rugs USA offers a decent range, especially for budget-friendly area rugs, but their runners and smaller sizes are limited. I found Incredible’s filters for size and material more user-friendly, making it easier to find my perfect 9×12 rug.
- Pricing: Incredible keeps prices competitive. My Dalyn rug was cheaper than similar options at local stores, and their email promos and lowest-price guarantee sealed the deal. Rugs USA is the budget champ—I grabbed a 7×10 rug for $160 during a sale—but their deals often apply to lower-end materials. Incredible’s balance of quality and cost feels like a better value for bigger investments.
- Quality: Incredible’s rugs, like my plush wool Dalyn, feel luxe and durable. Customer reviews praise their longevity, especially for high-traffic areas. Rugs USA’s rugs are solid for the price but thinner, with some fraying issues on runners, as I noticed after a year. Incredible wins for lasting quality.
- Customer Service: Incredible’s team is responsive. Live chat with Jennifer solved my delivery question in minutes, and reviews highlight their helpfulness. Rugs USA’s service is spotty—BBB complaints mention slow responses or unresolved issues. Incredible’s support feels more reliable.
- Shopping Experience: Incredible’s website, with its “See This Rug in My Room” tool, made visualizing my rug a breeze. Rugs USA’s site is functional but lacks that tech edge, and stock shortages frustrated me once. Incredible’s seamless browsing and fast shipping (three days!) outshine Rugs USA.
Incredible Rugs and Decor Vs. Rugs.com
- Selection: Incredible Rugs and Decor offers a vast array, from traditional to trendy, with top brands like Loloi. Rugs.com matches this with thousands of rugs, earning a 4.7-star rating from 5,557 Sitejabber reviews for variety. Both are neck-and-neck, but Incredible’s premium brand partnerships give it a slight edge for high-end shoppers.
- Pricing: Incredible’s prices are wallet-friendly, with discounts via email signups. Rugs.com offers free shipping, but their prices can creep higher without sales—one customer noted a $200 gap for a similar rug. Incredible’s lowest-price guarantee tipped the scales for me.
- Quality: My Incredible rug’s rich colors and soft texture scream quality, backed by reviews praising durability. Rugs.com’s rugs are well-made, but some customers reported fading after a year. Incredible’s consistent quality gives it the nod.
- Customer Service: Incredible’s team shines, with quick live chat and order updates. Rugs.com gets mixed reviews—Trustpilot loves their speed, but BBB complaints cite restocking fees and delivery errors. Incredible’s transparency wins here.
- Shopping Experience: Incredible’s room visualizer and detailed specs made shopping fun and easy. Rugs.com’s site is intuitive, but their return policy’s fine print (25% restocking fees) caught some off-guard. Incredible’s tech and clarity make it the smoother experience.
Incredible Rugs and Decor Vs. HomeGoods
- Selection: Incredible Rugs and Decor’s online catalog dwarfs HomeGoods’ in-store offerings. I browsed thousands of rugs online, while HomeGoods had maybe 20-30 per visit, mostly mid-range styles. Incredible’s variety caters to every taste, hands-down.
- Pricing: Incredible’s prices are competitive, with my 9×12 rug beating local store costs. HomeGoods offers decent deals—think $200 for a 5×8—but their limited stock means fewer steals. Incredible’s promos and guarantees make it the better bet.
- Quality: Incredible’s rugs, like my wool Dalyn, are built to last, with vibrant colors and plush feels. HomeGoods’ rugs are hit-or-miss; I returned one for loose stitching. Incredible’s consistent quality takes the lead.
- Customer Service: Incredible’s live chat and email updates kept me in the loop. HomeGoods’ in-store staff are friendly, and returns are painless, but they lack online support. Incredible’s responsiveness edges out for convenience.
- Shopping Experience: Incredible’s website, with its visualizer tool, made online shopping a dream. HomeGoods lets you touch and see rugs, which is great for color accuracy, but their limited stock and lack of tech can’t match Incredible’s versatility and speed.
Incredible Rugs and Decor consistently shines for selection, quality, and tech-driven shopping, making it my top pick over Rugs USA’s budget focus, Rugs.com’s pricier options, and HomeGoods’ limited in-store experience.
Frequently Asked Questions (FAQ)
Incredible Rugs and Decor offers a 30-day return window, but it’s not always free. You can return rugs if they’re in original condition, but expect a shipping fee, which varies by rug size—some customers reported $120-$150 charges. Samples are returnable with a seamless refund process, but check the website for the latest policy, as fees can depend on the manufacturer. Always order samples to avoid costly returns.
Yes, Rugs.com is reputable, with a 4.7-star rating from 5,557 reviews on Sitejabber and 5 stars from 5,234 Trustpilot reviews. Customers praise their selection, quality, and free shipping, but some BBB complaints highlight inconsistent return policies and customer service hiccups, like restocking fees or wrong deliveries. They’re legit, but double-check return terms before buying.
Rugs.com has strong reviews, averaging 4.7 stars from 5,557 Sitejabber reviews and 5 stars from 5,234 Trustpilot reviews. Shoppers love the vast selection, fast shipping, and quality rugs at affordable prices. Standouts include easy navigation and vibrant designs. However, some customers report issues with misleading return policies (e.g., unexpected fees) and occasional delivery errors, like wrong rugs. Overall, most are satisfied, but read the fine print.
Why Incredible Rugs and Decor is Your Go-To?
I can’t recommend Incredible Rugs and Decor enough for your next home glow-up. Their unbeatable selection, wallet-friendly prices, and stellar service make shopping a breeze.
From the moment you browse to the day your rug arrives, they’ve got your back with tools like the room visualizer and fast shipping. If you’re ready to transform your space with style and quality, head to their site—you won’t be disappointed!