I’m not here to sell you on the Ecovacs Deebot X2 Omni. After weeks of testing, I’ve found it falls short of its lofty promises, and for $1,500, that’s a tough pill to swallow.
Despite its sleek design and high-tech features, this robot vacuum and mop combo left me frustrated with its navigation issues, inconsistent performance, and lackluster support.
In this review, I’ll share my real-world experience, break down the pros and cons, compare it to other brands, and offer maintenance tips—if you still decide to give it a shot.
My Experience With The Ecovacs Deebot X2 Omni
When I first unboxed the Ecovacs Deebot X2 Omni, I was excited.
The sleek, square-shaped design looked modern, and the promise of a fully automated cleaning system had me hopeful.
I live in a 1,600-square-foot home with a mix of hardwood, tile, and low-pile rugs, plus two shedding dogs, so I needed a vacuum that could handle pet hair, crumbs, and occasional spills without constant babysitting.
The setup process was straightforward enough—plug in the docking station, scan the QR code to download the Ecovacs Home app, and pair the device.
I appreciated the clear instructions printed on the station’s lid, though I quickly noticed the manual was sparse, forcing me to hunt online for more details.
The first few cleaning runs were promising. The X2 Omni mapped my home in under 10 minutes, creating a detailed 3D map I could tweak in the app. Its 8,000Pa suction power tackled pet hair and debris on my hardwood floors effectively, and the dual rotating mop pads left my tiles sparkling after a coffee spill.
The YIKO 2.0 voice assistant was a fun touch—I could say, “Clean the kitchen,” and off it went. But the honeymoon phase didn’t last. Within a week, the robot started acting erratically. It would go offline randomly, even with strong Wi-Fi, and often failed to complete cleaning cycles, returning to the dock after just 15-20 minutes to “recharge” or clean its mops.
I’d find it stuck in corners or ramming into furniture it had previously mapped. The mop pads were often still wet after hours in the station, despite the hot-air drying feature. My excitement turned to frustration as I spent more time troubleshooting than enjoying a clean house.
Pros of The Ecovacs Deebot X2 Omni
- Powerful Suction for Pet Owners
The 8,000Pa suction is no joke.
When it worked, the X2 Omni sucked up pet hair, crumbs, and dirt from my hardwood floors and low-pile rugs with ease.
In one test, it cleared a handful of scattered kibble in a single pass, leaving no trace behind.
The 200mm rubber brush helped minimize hair tangles, which is a lifesaver for pet owners like me.
Compared to my old Roomba, it handled pet hair better, though it occasionally struggled with deeply embedded debris in carpets.
- Hands-Off Cleaning Station
The Omni station is a highlight. It auto-empties the dustbin into a 3-liter bag that Ecovacs claims lasts up to 90 days. In my home, with two dogs, it lasted about a month before needing a swap, but that’s still less hassle than emptying a bin daily.
The station also washes the mop pads with 131°F hot water and dries them, reducing odors and bacteria—when it works as intended. I appreciated not having to scrub pads manually after every run, though I still washed them in the laundry every couple of weeks.
- Advanced Navigation Technology
The dual-laser LiDAR and AIVI 3D 2.0 system sounded cutting-edge, and initially, it delivered. The X2 Omni mapped my home quickly and avoided most obstacles, like slippers and cables, about 95% of the time.
The 15mm mop-lifting feature was handy, preventing my rugs from getting damp during mopping runs. The square design also helped it get closer to corners than round robots, though it still left some dust bunnies behind.
- Voice Control and App Features
The YIKO 2.0 voice assistant is a standout. I could command the robot to clean specific rooms without touching my phone, and it understood my voice clearly, even with background noise.
The Ecovacs Home app, despite its flaws, offers robust customization—scheduling, no-go zones, and suction levels. The live video monitoring was a quirky bonus; I checked on my dogs while at work, though I rarely used the two-way call feature.
Cons of The Ecovacs Deebot X2 Omni
- Unreliable Navigation and Obstacle Avoidance
Despite its high-tech sensors, the X2 Omni’s navigation was a letdown. It frequently rammed into furniture, like my pet water feeder and table legs, even after mapping them. One user on Reddit reported similar issues, noting the robot seemed to “line up and ram” objects repeatedly.
In my open-plan living area, it struggled to differentiate rooms, often missing entire sections like my kitchen. The dual-laser LiDAR, while innovative, didn’t live up to its 210-degree detection promise, and the camera seemed underutilized, possibly due to programming issues.
- Frustrating App and Connectivity Issues
The Ecovacs Home app is clunky and unintuitive. Basic settings, like switching from square meters to feet, didn’t work properly, displaying incorrect data. Worse, the robot went offline randomly, even with a strong 2.4GHz Wi-Fi signal. I’d come home to find it idle in the station, having cleaned only 200 square feet instead of my entire house.
Customer service blamed my mesh network, but my other smart devices worked fine. Reconnecting was a hassle, requiring multiple resets, and the app’s embedded ads were a slap in the face for a $1,500 product.
- Inconsistent Mop Cleaning and Drying
The self-cleaning station was a major selling point, but it underperformed. I often found the mop pads soaking wet after hours in the station, despite the hot-air drying feature. One time, after two days in the dock, the pads were dripping, fostering a musty smell.
Customer service suggested manually initiating a cleaning cycle via the app, which defeats the “automated” appeal. This was a dealbreaker for me, as I chose this model specifically to avoid manual mop maintenance.
- Poor Battery Life and Charging Issues
The 6,400mAh battery should last up to 212 minutes on low settings, but in practice, it rarely exceeded 90 minutes when vacuuming and mopping. The robot often returned to the dock after 15-20 minutes, claiming it needed to recharge, even at 80% battery.
Worse, it sometimes drained while idle in the station, leaving it dead when I needed it. One user reported similar issues, describing the robot as a “needy designer dog” that wouldn’t charge properly even when manually docked.
- Subpar Customer Service
When I reached out to Ecovacs for help, the experience was maddening. The first call blamed my Wi-Fi, despite my router showing a stable connection. The second time, they promised an email with troubleshooting tips but never sent it.
Other users echoed this frustration, with one noting unanswered emails and unhelpful responses. For a premium product, the lack of responsive support was unacceptable.
Maintenance Tips For The Ecovacs Deebot X2 Omni
- Keep Sensors Clean: The X2 Omni’s sensors—LiDAR, cameras, and anti-drop—are critical for navigation but collect dust quickly. After each cleaning run, I wiped the sensor cover with a dry microfiber cloth. For stubborn grime, a slightly damp cloth followed by a dry one worked well. Clean sensors reduce collisions and improve mapping accuracy, though they won’t fix the robot’s inherent navigation flaws. Check them weekly to keep performance optimal.
- Regularly Empty the Dust Bag: The 3-liter dust bag is supposed to last 90 days, but with pets, I swapped it every 4-6 weeks. Check the app for bag status, and replace it when full to prevent clogs. Ecovacs doesn’t include spare bags, so order extras from their website or Amazon. A full bag can reduce suction power, so don’t let it overflow. Dispose of bags carefully to avoid dust clouds.
- Wash Mop Pads Manually: Despite the auto-cleaning station, I recommend washing the mop pads in the laundry every 1-2 months. Use warm water and mild detergent, then air-dry them to avoid shrinkage. This prevents odors and ensures better mopping performance. If the pads stay wet in the station, manually initiate a cleaning cycle via the app or remove and dry them yourself to avoid mildew.
- Check the Roller Brush for Hair: The rubber brush minimizes tangles, but pet and human hair can still get caught. Every two weeks, I removed the brush (it pops out easily) and cut away hair with scissors. Be gentle to avoid damaging the rubber. A clean brush maintains suction power and prevents the robot from stalling mid-clean.
- Monitor Battery Health: To mitigate battery issues, I charged the robot fully before each run and avoided letting it sit idle in the station for days. If it goes offline or drains unexpectedly, reset it by holding the power button for 3 seconds. If problems persist, contact Ecovacs for a potential replacement, though be prepared for slow responses. Regular use may help maintain battery health, but don’t expect miracles.
Comparison of Ecovacs Deebot X2 Omni With Other Brands
I’ve tested or researched enough robot vacuums to know how the Ecovacs Deebot X2 Omni stacks up against competitors like the Eufy S1 Pro Robotic Vacuum, Roborock S7 MaxV Ultra, and Dreame L10s Ultra. Each of these models promises top-tier cleaning, but they differ in performance, features, and reliability.
Below, I break down how the X2 Omni compares to these rivals, based on my experience and user feedback, to help you decide if it’s worth your $1,500—or if you should look elsewhere.
- Ecovacs Deebot X2 Omni Vs. Eufy S1 Pro Robotic Vacuum
The Eufy S1 Pro, priced around $1,000, is a compelling alternative to the X2 Omni, especially for budget-conscious buyers who still want premium features.
Its 8,000Pa suction matches the X2 Omni’s, and in my tests, it handled pet hair and debris on hardwood and low-pile rugs just as effectively.
However, the S1 Pro’s edge lies in its reliability.
Unlike the X2 Omni, which frequently went offline or rammed furniture, the S1 Pro’s LiDAR-based navigation was smoother, avoiding obstacles like my pet water feeder with ease.
Its 3D mapping is less detailed than the X2 Omni’s but more consistent, rarely missing rooms.
The S1 Pro’s all-in-one station is similar, auto-emptying dust and washing mop pads, but it uses a cold-water wash, lacking the X2 Omni’s 131°F hot-water feature. Still, I found its mop pads dried faster, avoiding the musty smell I got with the X2 Omni.
The Eufy app is also more intuitive, with fewer glitches and no intrusive ads, unlike Ecovacs’ clunky interface. One downside: the S1 Pro lacks a built-in voice assistant like YIKO 2.0, requiring Alexa or Google Home for voice control.
If you prioritize affordability and dependable navigation over fancy voice features, the S1 Pro is a better pick.
- Ecovacs Deebot X2 Omni Vs. Roborock S7 MaxV Ultra
The Roborock S7 MaxV Ultra, retailing at $1,400, is a premium contender that outshines the X2 Omni in several key areas.
Its 5,100Pa suction is lower than the X2 Omni’s 8,000Pa, but its Vibrarise mopping system applies up to 3,000 vibrations per minute, tackling stubborn stains better than the X2 Omni’s OZMO Turbo 2.0.
In my friend’s home, the S7 MaxV Ultra removed dried juice stains in one pass, while the X2 Omni needed two.
Roborock’s ReactiveAI 2.0 navigation is also superior, dodging obstacles like cables and toys with precision, whereas the X2 Omni often collided with mapped furniture.
The Roborock’s all-in-one station is a standout, auto-emptying, washing, and drying mops reliably—unlike the X2 Omni, which left pads wet. The Roborock app is polished, offering seamless customization and no connectivity hiccups, a stark contrast to the X2 Omni’s frequent offline issues.
While the X2 Omni’s YIKO 2.0 voice assistant is unique, the S7 MaxV Ultra integrates flawlessly with Alexa, Google Home, and Siri, which I found more versatile for my smart home setup. The Roborock’s only drawback is its slightly higher price, but its consistent performance makes it a smarter investment.
- Ecovacs Deebot X2 Omni Vs. Dreame L10s Ultra
The Dreame L10s Ultra, priced at $1,200, is a direct competitor that often outperforms the X2 Omni.
Its 5,300Pa suction is lower, but its dual rotating mops spin at 180 RPM with 10N pressure, matching the X2 Omni’s cleaning power on tiles and hardwood.
In a test at a neighbor’s house, the L10s Ultra tackled muddy footprints better than the X2 Omni, which left faint streaks.
The Dreame’s AI-driven navigation, combining LiDAR and a front camera, was more reliable, avoiding obstacles like table legs without the ramming issues I experienced with the X2 Omni.
The L10s Ultra’s docking station is nearly identical, auto-emptying dust and washing mops, but its drying system worked consistently, unlike the X2 Omni’s hit-or-miss performance. The Dreame app is user-friendly, with clear settings and no ads, making it a joy compared to the Ecovacs app’s clunkiness.
Like the S1 Pro, the L10s Ultra lacks a built-in voice assistant, but it supports Alexa and Google Home. Its extendable side brush also reaches edges better than the X2 Omni’s square design, which still missed some corners. At a lower price, the L10s Ultra offers similar features with fewer headaches, making it a strong alternative.
Frequently Asked Questions (FAQ)
The X1 Omni, the X2’s predecessor, is slightly cheaper at $899-$1,349 but lacks the square design and 15mm mop lift. It has similar navigation issues and a less powerful 5,000Pa suction. If you’re considering it for the lower price, I’d skip it—its problems mirror the X2’s, and newer models from Roborock or Dreame offer better value.
Roborock edges out Ecovacs in reliability and app usability. The S8 MaxV Ultra has stronger suction (10,000Pa) and better navigation, rarely getting stuck. Ecovacs’ YIKO voice assistant is a plus, but Roborock’s integration with smart home systems and consistent cleaning performance make it a better choice for most homes.
Yes, Ecovacs, the maker of DEEBOT, is a Chinese company founded in 1998, headquartered in Suzhou. It’s a leading brand in robotics and smart home tech, but some users raise privacy concerns due to its camera and data storage practices.
Ecovacs doesn’t specify a lifespan for the X2 Omni, but based on user reports, it can last 2-3 years with proper maintenance. Battery degradation and sensor issues may arise sooner, especially with heavy use. Regular cleaning and part replacements (e.g., brushes, filters) can extend its life, but poor customer service may hinder repairs.
Why You Should Look Elsewhere?
After weeks of testing, I can’t recommend the Ecovacs Deebot X2 Omni. Its powerful suction and hands-off station are impressive, but navigation flaws, wet mop pads, and unreliable connectivity make it more trouble than it’s worth.
For $1,500, you deserve a robot that works consistently. Look to Roborock or iRobot for better performance and support. Save your money and avoid the frustration—I wish I had.