I’ve been on a quest for furniture that blends style, durability, and comfort without breaking the bank, and let me tell you, Craftmaster Furniture checks all those boxes. Their sofas, chairs, and sectionals are crafted with care, offering timeless designs and customizable options that fit any home.
Whether you’re furnishing a cozy apartment or a sprawling family room, Craftmaster’s quality and versatility make it a solid choice. Trust me, if you’re hunting for furniture that feels luxurious yet practical, you’ll want to give Craftmaster a serious look.
Let’s get into my experience and why I’m sold on this brand.
My Experience With Craftmaster Furniture
When I decided to upgrade my living room, I wanted something that screamed “me” but could also handle the chaos of my daily life—think kids, pets, and the occasional wine spill. After browsing countless showrooms, I landed on a Craftmaster sectional from their Essentials collection.
The moment I saw it, I was hooked. The clean lines, plush cushions, and soft fabric just begged me to sink in. I chose a deep navy performance fabric, hoping it would stand up to my two rambunctious dogs and my toddler’s snack attacks.
The ordering process was a breeze. I worked with a local retailer who let me customize everything—fabric, leg style, even the cushion firmness. It felt like I was designing my dream sofa. Delivery took about six weeks, which was standard, and when it arrived, I was blown away.
The sectional fit my space perfectly, not overwhelming the room but offering plenty of seating for movie nights. The hardwood frame felt sturdy, and the cushions had this satisfying bounce that promised comfort for years.
Sitting on it is like a hug from a cloud. The high-density foam cushions mold to your body but snap back, so they don’t sag after a Netflix marathon. My dogs have jumped all over it, and the fabric’s stain-resistant tech has saved me from countless disasters—just a quick wipe, and it’s good as new.
I’ve had it for over a year now, and it still looks fresh, with no pilling or fading. The only hiccup? I wish I’d known about their power recliner options sooner—those USB ports would’ve been a game-changer for my phone-obsessed family.
I’ve also gotten compliments from friends who can’t believe how well it’s held up. One even asked if it was a high-end brand because it looks so polished. The sectional’s become the heart of my living room, where we gather for everything from game nights to lazy Sundays.
It’s not just furniture; it’s a vibe. That said, I did hear from a friend who had a less-than-stellar experience with customer service, which made me appreciate my smooth process even more. Overall, my Craftmaster sectional has been a game-changer, and I’m excited to share why it might be for you too.
Pros of Craftmaster Furniture
Craftmaster has a lot going for it, and I’m not just saying that because my sectional is my new best friend. Here’s why I think you’ll love their stuff too.
- Timeless Design That Fits Any Vibe
Craftmaster’s designs are like that friend who always looks good, whether they’re dressed up or casual. From the sleek, modern Loft Living collection to the cozy, coastal-inspired Casual Retreat, there’s something for every style.
I went with a transitional look to match my eclectic decor, but if you’re into vintage charm or minimalist chic, they’ve got you covered. With over 1,000 fabric choices and 50 premium leather options, you can make your piece uniquely yours.
I spent hours flipping through swatches, and it was honestly fun to play designer.
- Rock-Solid Construction
You know that sinking feeling when a sofa creaks after a few months? Not with Craftmaster. Their furniture is built with hardwood frames, reinforced with laminated rails for extra strength. My sectional feels like it could survive a tornado.
The sinuous wire springs add a springy, supportive feel, and the high-density foam cushions keep their shape no matter how many times my kids flop on them. I’ve even had friends comment on how sturdy it feels compared to their big-box store finds.
- Comfort That Keeps on Giving
If you’re like me, comfort is non-negotiable. Craftmaster’s cushions are a dream—packed with high-resiliency foam and wrapped in Dacron fiber for that perfect balance of soft and firm. The backrests are heavily padded, so you can lean back without feeling the frame.
I’ve fallen asleep on my sectional more times than I’d like to admit, and my back never complains. Their recliners, like the ones with power motion, take it up a notch with smooth adjustments and built-in USB ports for charging your gadgets.
- Customization Galore
One of my favorite things about Craftmaster is how much control you have. Want a specific fabric color? Done. Prefer a certain leg style or arm shape? They’ve got options. I customized my sectional to fit my room’s dimensions and picked a performance fabric that’s practically kid-proof.
It’s like ordering a tailored suit for your living room. This level of personalization means you’re not stuck with a cookie-cutter piece that doesn’t quite fit your space or style.
- Eco-Friendly and Ethical
Craftmaster’s commitment to sustainability sealed the deal for me. Their facilities are EFEC-certified, meaning they follow environmentally friendly manufacturing practices. The materials, like their “Earthcare Inside” components, reduce their environmental footprint.
Plus, they give back to their community through charities like City of Hope and local food banks. It feels good to support a brand that cares about more than just profits.
- Durability for the Long Haul
I’m not planning to replace my sectional anytime soon, and with Craftmaster, I don’t think I’ll need to. Their furniture is built to last 10 to 20 years with proper care. The wood legs are integrated into the frame, not just screwed on, so they can handle serious weight.
My sectional has endured my 80-pound dog’s zoomies and my toddler’s jumping sessions without a single wobble. That kind of durability is worth every penny.
Not-So-Good Parts of Craftmaster Furniture
No brand is perfect, and Craftmaster has a few quirks that might give you pause. Here’s what I’ve noticed, both from my experience and from chatting with other owners.
- You Can’t Buy Direct
One thing that threw me off was that you can’t buy Craftmaster furniture straight from their website or factory. You have to go through an authorized retailer, which can be a hassle if there’s not one nearby.
I was lucky to have a great local store, but if you’re in a rural area, you might need to drive or order online through a retailer’s site. It adds an extra step, and I wish Craftmaster would streamline this process for folks like us.
- Mixed Customer Service Experiences
I had a smooth experience with my retailer, but I’ve heard from others who weren’t so lucky with Craftmaster’s customer service. Some folks reported delays in getting responses or issues with warranty claims, especially after the one-year fabric warranty expires.
For example, a friend of mine had a cushion zipper break, and it took weeks to get a replacement cover because the retailer and Craftmaster kept pointing fingers. It’s not universal, but it’s something to keep in mind if you’re banking on quick support.
- Pricey for Some Budgets
Craftmaster isn’t cheap. My sectional set me back a couple grand, and while I think it’s worth it for the quality, it’s not exactly budget-friendly. If you’re looking for a $500 sofa, you’ll need to look elsewhere.
Their mid-to-upper price range makes sense for the craftsmanship, but it might be a stretch if you’re furnishing on a tight budget. I had to save up a bit, but I figured it was an investment in something I’d use daily.
- Fabric Quality Can Vary
While my performance fabric has held up like a champ, some owners have reported issues like pilling or fading with certain fabrics, especially non-performance ones. A neighbor bought a Craftmaster sofa with a standard fabric, and after a year, it started looking fuzzy.
They ended up using a fabric shaver, which helped, but it was an unexpected hassle. If you go with fabric over leather, I’d recommend sticking to their performance line to avoid these headaches.
- Limited Modern Options
Craftmaster’s designs lean heavily into traditional and transitional styles, which I love, but if you’re all about ultra-modern or avant-garde looks, you might find their collections a bit tame.
Their Loft Living line has some contemporary pieces, but it’s not as edgy as brands like West Elm or CB2. I didn’t mind since I wanted something timeless, but if you’re chasing a super sleek, minimalist vibe, you might need to explore other brands.
Maintenance Tips For Craftmaster Furniture
To keep your Craftmaster furniture looking as good as the day you bought it, a little TLC goes a long way. Here’s how I’ve been caring for my sectional, plus some tips I’ve picked up from other owners.
- Regular Dusting and Vacuuming
Dust is the enemy of any upholstered furniture, and Craftmaster’s no exception. I dust my sectional weekly with a soft, dry cloth to keep it looking fresh. For the crevices, I use my vacuum’s upholstery attachment on a low setting.
It sucks up pet hair and crumbs without stressing the fabric. If you’ve got leather, a quick wipe with a damp cloth works wonders—just make sure it’s not too wet.
- Spot-Cleaning Spills Immediately
Spills happen, especially in my house. When my kid spilled juice on the sectional, I grabbed a clean, absorbent cloth and blotted it right away—no rubbing, as that can push the stain deeper.
For my performance fabric, I mix a tablespoon of mild liquid laundry detergent with two cups of warm water, dip a cloth in it, and gently blot the stain. It’s worked for everything from juice to dog drool. For leather, stick to a damp cloth and avoid harsh cleaners.
- Avoid Harsh Chemicals
I learned the hard way that abrasive cleaners can dull the finish on furniture. A friend used a store-bought stain remover on her Craftmaster sofa, and it left a weird residue. Stick to mild soap and water for fabric, and for leather, use a cleaner specifically designed for it.
Craftmaster’s performance fabrics are forgiving, but harsh chemicals can break down the stain-resistant coating over time.
- Rotate Cushions Regularly
To prevent uneven wear, I flip and rotate my cushions every couple of months. It’s like rotating tires on a car—it keeps the wear even so one spot doesn’t get saggy. This is especially important if you’ve got a favorite spot on the sofa (guilty!).
If your cushions are attached, like some sectionals, just fluff them up regularly to maintain their shape.
- Protect from Sunlight
Direct sunlight can fade even the best fabrics, so I make sure my sectional isn’t in a sunny spot. If your furniture is near a window, use curtains or blinds to block UV rays.
I also invested in UV-protective window film for my living room, which has helped keep the navy color on my sectional vibrant. For leather, sunlight can dry it out, so consider a leather conditioner every six months to keep it supple.
- Check Cleaning Codes
Every Craftmaster piece comes with a cleaning code on the tag—usually W, S, or WS. Mine’s a W, meaning water-based cleaners are safe. Check yours before cleaning, as using the wrong method can damage the fabric.
If you’re unsure, test any cleaner on a hidden spot first. I keep a small note with my cleaning supplies so I don’t forget the code when spills happen.
Comparing Craftmaster To Other Brands
I’ve shopped around and tested furniture from various brands, so let’s see how Craftmaster stacks up against HomeStretch Furniture, Michael Nicholas Furniture, and Medley Furniture. Each has its strengths, but here’s my take based on quality, style, and value.
- Craftmaster Vs. HomeStretch Furniture
HomeStretch Furniture specializes in recliners and motion furniture, much like Craftmaster’s reclining options.
I sat on a HomeStretch recliner at a friend’s house, and it’s comfy with smooth power reclining, but the designs feel more utilitarian than Craftmaster’s. Craftmaster offers over 1,000 fabric choices, while HomeStretch’s selection is narrower, mostly sticking to basic colors.
Craftmaster’s hardwood frames feel sturdier than HomeStretch’s, which use some engineered wood. Price-wise, HomeStretch is slightly cheaper, but my Craftmaster sectional’s durability and customization make it worth the extra cost for a long-term investment.
- Craftmaster Vs. Michael Nicholas Furniture
Michael Nicholas Furniture, another American-made brand, focuses on custom upholstery like Craftmaster. I checked out their sofas at a local showroom, and their quality is solid, with handcrafted frames and decent comfort.
However, their style leans heavily traditional—think ornate woodwork—while Craftmaster’s transitional and modern options, like my Essentials sectional, fit a broader range of homes. Michael Nicholas offers fewer fabric choices, and their lead times can stretch to 10 weeks, compared to Craftmaster’s six.
If you love classic designs, Michael Nicholas is great, but Craftmaster’s versatility and faster delivery won me over.
- Craftmaster Vs. Medley Furniture
Medley Furniture is all about modern, eco-conscious designs, which I considered for my minimalist phase. Their sleek, low-profile sofas are gorgeous, but their cushions felt firmer than Craftmaster’s plush, high-density foam.
Medley’s customization is decent, but Craftmaster’s 1,000+ fabric options dwarf Medley’s curated selection. Medley’s prices are higher, often by 30%, and their frames, while sustainable, didn’t feel as robust as Craftmaster’s hardwood construction.
For eco-friendly style, Medley’s a contender, but Craftmaster’s comfort and durability make it the better pick for my busy household.
Craftmaster shines for its balance of quality, customization, and mid-range pricing. HomeStretch is budget-friendly but lacks style variety, Michael Nicholas feels too niche, and Medley’s trendy but pricey. My sectional proves Craftmaster’s edge in creating furniture that’s both practical and personal.
Frequently Asked Questions (FAQ)
Absolutely, I think Craftmaster is a fantastic brand if you’re after quality and customization. Their furniture is built to last, with sturdy hardwood frames and durable materials that hold up to daily use. My sectional’s been a champ for over a year, and the comfort is unreal. That said, some folks have had issues with customer service or fabric durability, so it’s worth checking reviews and choosing performance fabrics to avoid potential headaches.
Craftmaster’s quality is top-tier for mid-range furniture. They use hardwood frames, high-density foam, and sinuous wire springs, which give their pieces a lifespan of 10 to 20 years with proper care. My sectional feels solid, and the cushions haven’t lost their bounce. However, some fabrics may pill over time, so I’d recommend their performance fabrics or leather for the best durability.
Craftmaster offers a lifetime warranty on frames and springs, which is pretty impressive. Cushions and reclining mechanisms typically get a three-year warranty, but the fabric or leather is only covered for one year. I haven’t had to use the warranty, but I’ve heard mixed experiences—some folks got quick fixes, while others struggled with post-warranty issues. Check with your retailer for specifics.
Craftmaster furniture is proudly made in Taylorsville, North Carolina, USA. Their 650,000-square-foot facility employs skilled artisans who’ve been perfecting their craft for decades. I love that it’s American-made, and their EFEC certification means they’re committed to sustainable practices, which adds to the feel-good factor of buying their stuff.
Why Craftmaster Furniture Is Worth Your Investment?
I’m sold on Craftmaster Furniture, and I think you will be too. Their blend of durability, comfort, and endless customization makes them a standout choice for any home. From cozy sofas to stylish accent chairs, Craftmaster delivers quality that lasts without the eye-watering price tag of high-end brands.
If you want furniture that feels personal, looks great, and can handle life’s messes, give Craftmaster a try. Visit a retailer, play with those fabric swatches, and get ready to fall in love with your new favorite piece.